Sprzedam książkę lTIL - A Pocket Guide - Best Practice

Stan: Używany / Bardzo Dobry

Język: Angielski

Oprawa: Miękka

Kategorie: Management of specific areas

Łączna liczba stron: 168

Wydawca: van Haren Publishing

EAN: 9789087531027

ISBN: 9087531028

Cena w sklepie: od 140 zł wzwyż

Opis (jęz ang.)

Previously known as: It Service Management based on Itil V3 - A Pocket Guide.

This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Covering not only the ITIL V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the ITIL V3 functions and processes in a separate section as well.

ITIL V3 Lifecycle includes: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

The body of this pocket guide is set up in two parts: Part 1 deals with the ITIL V3 Service Lifecycle, Part 2 deals with the individual functions and processes that are described in ITIL V3.

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